Missed appointments and untimely cancellations leave gaps in our schedules that cannot be filled from our cancellation list, which in turn results in a loss of revenue. Therefore, we ask that you call at least 24 hours in advance if you need to cancel or reschedule your appointment. Clients who fail to call will be responsible to pay a cancellation fee of 50% of your scheduled service at or before your next appointment. If you are more than 15 minutes late without contacting us, your appointment will be rescheduled and acknowledged as a missed appointment.
If you are more than 15 minutes late without contacting us, or we are unable to accommodate your late arrival, your appointment will be rescheduled. We firmly believe in the value of your time and make a conscious effort to avoid long waiting periods in the salon. If time is critical to your schedule on a particular day, please make us aware of your schedule when making your appointment.
As a courtesy, we call or text to confirm your appointment at least 1 business day prior to your appointment. However, if we are unable to reach you, please understand it is your responsibility to remember and make note of your appointment dates and times to avoid late arrivals, missed appointments, and cancellation fees.